Refund Policy
Refund Policy
Effective Date: 25 April 2026
At M/S J.P Pharma, we are committed to providing high-quality products and ensuring customer satisfaction. This Refund Policy explains the conditions under which refunds may be issued for purchases made through our website https://jppharmaindia.com/.
1. Eligibility for Refunds
Refunds are applicable only in the following cases:
The product received is damaged or defective
The product delivered is incorrect
The issue is reported within 48 hours of delivery
All refund requests are subject to verification and approval by our team.
2. Non-Eligible Cases
Refunds will not be provided in the following situations:
Products that have been used or opened
Requests made after the specified timeframe
Damage caused due to improper use or handling
Minor variations in packaging or appearance that do not affect product quality
3. Refund Process
To request a refund:
Contact us via email or phone within 48 hours of delivery
Provide order details along with clear images of the issue
Our team will review your request and confirm eligibility
4. Refund Approval & Timeline
Once approved, refunds will be processed within 5–7 business days
The refund will be credited to the original payment method
Processing time may vary depending on your bank or payment provider
5. Replacement Option
In certain cases, instead of a refund, we may offer a replacement product, subject to availability and customer preference.
6. Shipping Charges
Shipping charges are non-refundable, unless the refund is due to our error (damaged, defective, or incorrect product)
If applicable, return shipping will be arranged or reimbursed by us in valid cases
7. Cancellation Refunds
If an order is cancelled before shipment, a full refund will be issued
Once the order has been shipped, it cannot be cancelled and will fall under the return policy
8. Contact Us
For any refund-related queries or assistance, please contact us:
M/S J.P Pharma
???? Address: 301/Triumph Industrial Estate, Between Express Zone and Dindoshi Signal Panchbavdi Area, W.E. Highway, Goregaon East, Mumbai-400063
???? Phone: +91 9833637013
???? Email: jppharma111@gmail.com
???? Website: https://jppharmaindia.com/
